Billing, your card, and cancelling

Your card

Your current card is shown with a button to replace it. The new card takes over from the moment you save it, for your renewals and for auto-reload if you have it on.

Invoices and billing details

Every invoice and receipt is listed under Invoices, ready to download. Billing details sets the name, address and tax ID printed on them.

Switching to annual

A monthly plan shows an offer to switch to annual, billed once a year at ten months' price. The amount charged today is shown before you confirm, less any credit already on your account.

A failed payment

If a renewal fails you get one email and a red notice in the tracker. Your plan's monthly credits stop refilling until the payment goes through; credits you bought still spend, and you can still read everything. Use Fix payment under Settings. It pays the outstanding invoice and lets you change the card on the same screen. We retry the card over the next few days; if every retry fails, the plan closes on its own.

The free trial

A trial is three days with a card on file. Nothing is charged until it ends, and the charge moment is stated in your confirmation email as a date and a time in UTC. Cancel from Settings before then and nothing is charged. Start my plan now ends the trial and charges the full amount straight away. One trial per email, ever, including after a cancel and resubscribe.

Pausing

A pause skips one billing cycle. It starts when the period you have already paid for ends, never before, so until then the banner reads "Pausing on" and everything keeps working. While paused, re-scans, weekly checks and the autopilot stop and plan credits do not refill; everything you built stays. Pausing is for monthly plans, not trials or annual plans. Read more in Pausing versus cancelling.

Cancelling

Before you confirm, the cancel flow may offer an alternative that fits your reason: a pause, a move down to Core, or annual billing. During a trial it can add one extra week instead, once. Cancelling runs to the end of the period you have paid for. You keep full access and your credits until then. Credits you bought stay yours afterwards. Your sites, questions, pages and wins are kept, so subscribing again picks up where you left off.

Deleting your account

In Settings, under Login and security. It cancels your billing first, then removes your sites, scans, pages, page images and remaining credits. Billing records are kept, as tax law requires.

Page images are removed from our storage. A page you published to WordPress or Wix has its own copies and is not affected. A page you copied and pasted, or published to Shopify, GitHub or your own server, loads its images from us, so they stop showing; save them to your site before you delete. A team member who deletes their account removes their seat, not the owner's workspace.