It says I'm cited, but the answer doesn't mention me

Two different things produce this, and both are deliberate.

A win is held across one missed check

A question counts as won once AI has cited you in two of the last three checks, or on two engines in one check. From then on a single miss does not lose it, because answers shift from check to check. The question page always shows the latest answer, so it can show one that does not include you under a heading that says you are cited. The line under it reads "AI cited you for this in 2 of the last 3 checks, but not in the most recent one", and "See the answer that cited you" opens the one that did.

The question stays won while AI has cited you in the last four weeks. Only when the last citation ages out of that window does it become lost.

A source is not a recommendation

Each engine's answer is read for two separate facts: did it use one of your pages as a source, and did it name your business in the words of the answer. "Used your page, named someone else" is real, and on the board it sits under Used your pages, not Named you, because nobody was told about you. Each group counts the answers from the last four weeks, so a row reads "Named you 3 of 8 times" or "Used your page 2 of 8 times". The fix for a source-only question is on the page itself: say who you are in the sentence that answers the question, not further down.

What the receipt shows

Every question AI has cited you for has a receipt: the answer that cited you, then Every check in plain words, newest first, such as "Named by Perplexity. ChatGPT used your page." Not every engine is asked every round, by design: only Perplexity is asked on every question, and the others join once a question has a page or a citation.